Privacy Policy

Effective Date: 6-16-2026

Step By Step Pediatrics ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our online services, communicate with us, or interact with our practice.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Phone number
Mailing address
Insurance information
Appointment request information
Information submitted through contact forms
Billing-related information
Any other information you choose to provide

We may also collect certain information automatically through cookies, analytics tools, and similar technologies, including:

IP address
Browser type
Device information
Operating system
Website usage data
Referring website information
Pages viewed and time spent on our website

Information Related to Children

Our website is intended for use by parents, legal guardians, and caregivers. We do not knowingly collect personal information directly from children under the age of 13 through our website.

If we become aware that information has been submitted directly by a child without parental consent, we will take reasonable steps to remove that information.

How We Use Information

We may use collected information to:

Respond to inquiries and requests
Schedule, manage, and confirm appointments
Process payments and billing transactions
Provide patient services and support
Send appointment reminders and healthcare-related communications
Improve our website and services
Analyze website traffic and user behavior
Communicate important updates
Send newsletters, educational content, or marketing communications when permitted by law
Maintain security and prevent fraud
Comply with legal and regulatory obligations

Text Messages and Electronic Communications

By providing your phone number, you consent to receive communications from Step By Step Pediatrics, which may include:

Appointment reminders
Follow-up communications
Healthcare-related notifications
Practice announcements
Other communications related to your relationship with our practice

Message and data rates may apply depending on your mobile carrier.

You may opt out of non-essential text communications by contacting our office or following any opt-out instructions provided in the message.

Cookies and Tracking Technologies

Our website uses cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, enhance user experience, analyze traffic, and support advertising and marketing efforts.

These technologies may be provided by us or by third-party service providers.

We may use current and future analytics, advertising, marketing, and measurement platforms to better understand how visitors interact with our website and to improve our services.

Most web browsers allow users to control cookie settings. Disabling cookies may affect certain website features and functionality.

Analytics and Advertising

We may use analytics and advertising technologies provided by third-party vendors, including but not limited to search engines, advertising networks, social media platforms, website analytics providers, and marketing service providers.

These services may collect information about your interactions with our website and may use cookies, pixels, or similar technologies to:

Measure website performance
Analyze visitor behavior
Improve user experience
Deliver relevant advertisements
Evaluate marketing effectiveness
Create aggregated reporting and insights

Third-party providers operate under their own privacy policies and practices.

Online Scheduling, Patient Portal, and Billing Services

We may provide access to third-party services that assist with scheduling appointments, patient communications, billing, payment processing, and patient records.

These services may include providers such as:

Phreesia
MyHealthRecord.com
Payment processing providers
Electronic health record vendors
Other healthcare technology providers

When you access third-party platforms through links or integrations on our website, your information may be governed by the privacy policies and terms of those providers.

We encourage users to review the privacy practices of any third-party services they use.

Protected Health Information (PHI)

As a healthcare provider, Step By Step Pediatrics complies with applicable federal and state laws governing protected health information, including the Health Insurance Portability and Accountability Act (HIPAA).

Information collected through patient care activities may be subject to our separate Notice of Privacy Practices, which provides additional information regarding the use and disclosure of protected health information.

If there is any conflict between this Privacy Policy and our Notice of Privacy Practices, the Notice of Privacy Practices will control with respect to protected health information.

Disclosure of Information

We do not sell personal information.

We may share information with:

Healthcare service providers involved in patient care
Scheduling and billing vendors
Technology and website service providers
Analytics and advertising providers
Payment processors
Legal, regulatory, or governmental authorities when required by law
Professional advisors and consultants
Successors in the event of a merger, acquisition, or business transition

Information is shared only as reasonably necessary for business, healthcare, legal, or operational purposes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Choices

You may choose to:

Limit information you provide through our website
Disable cookies through your browser settings
Opt out of certain marketing communications
Contact us regarding questions about your personal information

Please note that some services may require certain information in order to function properly.

Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties.

Users should review the privacy policies of any external websites they visit.

Arizona Residents

This website and our services are intended primarily for individuals located in Arizona and the United States. We comply with applicable federal and Arizona laws governing healthcare and privacy.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Step By Step Pediatrics
5680 W Chandler Blvd, Suite 3
Chandler, AZ 85226

Phone: (480) 776-0440

Website: www.stepbysteppediatrics.com